Buyer Protection

Fair & Transparent
Refund Policy.

We want you to be happy with Waves ERP. If the software doesn't work for your business, we offer a straightforward money-back guarantee.

7 Days
Money Back Guarantee

How it Works

Our refund process is simple and hassle-free.

Step 01

Request Refund

Email us at refunds@waveserp.com within 7 days of purchase with your Order ID.

Step 02

Verification

Our team checks if the issue is technical and if it can be resolved via support.

Step 03

Money Returned

Once approved, the amount is credited back to your original source within 5-7 business days.

Eligible for Refund

  • The software crashes repeatedly on your PC despite meeting system requirements.
  • A critical feature (like GST Filing) is not working as advertised.
  • Duplicate payment was made accidentally.
  • Request is made within 7 days of the initial license activation.

Not Eligible

  • Change of mind after 7 days of usage.
  • Renewals of Annual Maintenance Contracts (AMC) once processed.
  • Credits purchased for SMS or WhatsApp API (as these are paid to 3rd parties).
  • Issues caused by user's hardware failure (e.g., Virus, Windows corruption).

We prefer solving problems first.

Most "refund" requests are actually just setup issues. Before you cancel, let our engineers try to fix the problem remotely. If we can't fix it, you get your money back. 100% guaranteed.

Contact Support